Returns/Exchanges.

Please read the information below and contact our customer service team at crossroadscandlescanada@gmail.com for next steps.

To be eligible for an exchange, store credit or refund your item(s) must meet the following criteria.

• Be in re-sellable condition
• Be in original packaging

Costs incurred to ship products back to us are the responsibility of the customer. Please ensure products are well protected inside the box when returning items. We are not responsible if items return to us damaged and cannot issue a store credit or refund for damaged returns. Please be sure to get a tracking # for your return, we are not responsible for lost packages.

Once we receive your product(s) and confirm they are in re-sellable condition, we will issue you a store credit or refund for the product total (shipping costs are non-refundable). If you would like to exchange for another product, the customer is responsible for the cost of freight.

To complete any return or exchange, we require proof of purchase within the last 10 days.

The following are exempt from being returned or exchanged. 

• Any product with a broken seal or not in original packaging.
• Candles that have been lit.
• Custom items.
• Gift Cards.
• Sale/Clearance Items.